Sorry, no. We hope that in future we can say yes. Ensuring our visitors well being is our number one goal; our rural site and limited space currently make this impossible.
No, you don’t. You can purchase as a guest, then all we need is your name, postal address and a few other details that will guarantee the couriers can find you. If you do register, it will make future visits to our shopping cart that little bit easier - like going down to your local.
We suffer from inbox overload too; so no, definitely not. Our goal is no more than six newsletters a year. We’d be delighted if you did sign up; they’ll be exclusive offers, insights into what goes on behind the scenes, outstanding and inspirational recipe and cocktail ideas.
We use Shopify to host our shopping cart which is a one of the largest ecommerce companies in the world, with combined gross sales exceeding US$10 Billion. Shopify uses SSL encryption and complies with the highest level of PCI (Payment Card Industry) standards.
It is illegal for us to sell alcohol to anyone under the age of 18, and it is illegal to buy alcohol when under the age of 18. It is also illegal to make a false declaration of age in order to purchase alcohol. If you are under the age of 18, please do not attempt to use this site to purchase alcohol. During Checkout you will be asked to confirm that you are legally eligible to purchase alcohol. Please also remember that someone over the age of 18 will be required to take delivery of any purchases. For information about New Zealand law and purchasing alcohol, visit the New Zealand Health Promotion agency - click here.
Yes. We’ve set this shopping cart up with Kiwis in mind, but if you’re interested in Simply Pure products overseas please email us and we’ll do our best to help, though you must be of legal drinking age in your country of residence.
Our online prices are for the supply of products within New Zealand, and are shown in New Zealand dollars inclusive of GST. If you require wholesale, on-premise or off-premise pricing please email us at or call one of the team on (07) 552 4955.
Go to the page of the product you are interested in, under “Quantity” enter the number of bottles you would like and click “Add to Cart” – you will notice that the little shopping trolley icon at the top right hand corner of the page indicates the number of items you have added. At any time click either the “View Cart” button, or the shopping trolley icon to take you to an itemized page of what you have added so far. Click the “Check Out“ button when you are happy (don’t worry you still have plenty of opportunities to change your mind). From here, simply follow the instructions – you should find the experience quick and intuitive.
We offer both Credit Card and Bank Transfer as payment options. Shopify accepts all major credit cards, is user friendly and most importantly, very secure. If you choose the Bank Transfer option you will be given our account details both during checkout and in the Order Confirmation email. When making payment please don’t forget to include your order number as reference and reply to our order confirmation email so we know to expect your payment. A shipping confirmation email will be sent as soon as your payment shows in our company account (Ditto Company Ltd).
At Simply Pure our goal is for you to be completely satisfied with your order. Should you wish to return any product, you may do so within 21 days of receipt. We are happy to exchange any product with something more suitable or provide a full refund, providing we have received the original goods, unopened and in saleable condition. Please contact us as soon as possible to make the necessary arrangements. For full details please visits our Returns & Refunds page.
Yes, our aim is to protect your privacy. We only disclose information to third parties where necessary, for example: your address to our courier company to facilitate delivery. You can review and change your personal details, unsubscribe from our promotional offers and/or cancel your registration to our online site at anytime by signing into your account. For your peace of mind and our protection, we ensure that we comply with the New Zealand Privacy and Consumers Guarantees Acts. For full details please visit our Privacy Policy and Terms of Service pages.
Our goal is to ship within one business day of your funds clearing. Our preferred couriers are Post Haste. We provide you with the tracking number of your parcel.
Please contact us so that we can confirm with our couriers how quickly they are able to deliver. Saturday delivery is only available by special request.
We require someone to sign for all deliveries. If the delivery location is unattended the product will not be left, it will be returned to the depot, and you will either be called by the courier company or a card will be left in your letterbox or by the door. If you have special delivery requirements please leave instructions during checkout.
We are sorry, but Simply Pure takes its social and legal responsibilities very seriously. Our products cannot be delivered to anyone under 18 years of age. In fact if you look under 25 years of age you may have to provide I.D. to the couriers upon delivery. Remember, if you use our site to purchase alcohol and are under 18 years of age, then you are breaking the law.
Yes, all products are insured to your door. We carefully package everything that leaves the distillery. Should something arrive obviously damaged please do not accept delivery. To expedite a replacement let us know asap. If you only notice damage while unpacking, please photograph any damage to packaging and product and let us know within three days (any longer and the couriers will not accept a claim).